MOUNTAIN FROGS

LEGAL COMPLIANCE & PRIVACY POLICY

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Welcome to Mountain Frogs. We are committed to redefining the standard for youth athletic gear, specializing in premium sports apparel , high-performance footwear, and versatile accessories.

We respect your privacy and are committed to protecting your personal data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.

This comprehensive document outlines how Mountain Frogs collects, uses, and safeguards your data, alongside our strict operational guidelines regarding returns, refunds, and order fulfillment for our athletic footwear and accessories collections.

 

 

1. INFORMATION WE COLLECT

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To provide a seamless shopping experience for our professional sports merchandise , we collect the following types of information when you interact with our platform:

• Personal Identification Data: Full name, billing address, shipping address, email address, and mobile number.
• Business Information (B2B): If purchasing on behalf of a sports team, club, or enterprise, we may collect your Company Name and GSTIN for tax invoicing compliance.
• Financial Information: We do not store your credit card or bank details. All transactions are processed securely through our 256-bit SSL encrypted payment gateway partner (Razorpay).
• Technical & Usage Data: IP addresses, browser types, device information, and interaction metrics with our youth sports bags and apparel catalogs to optimize our website performance.

 

 

 

2. HOW WE USE YOUR DATA

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Mountain Frogs strictly utilizes your data for lawful business purposes to ensure the efficient delivery of your gear:

• Order Fulfillment: To process payments, generate GST-compliant invoices, and execute swift delivery through our integrated logistics partners (e.g., Shiprocket).
• Communication: To send critical updates regarding order confirmation, dispatch tracking, and delivery notifications.
• Customer Support: To efficiently address any queries, warranty claims, or product inquiries you initiate with our team.
• Legal Compliance: To comply with Indian taxation, fraud prevention, and consumer protection mandates.

 

 

3. DATA SHARING AND THIRD-PARTY DISCLOSURES

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Mountain Frogs does not sell, rent, or trade your personal information. Your data is only shared with trusted third parties strictly necessary for fulfilling your order of high-performance athletic gear :

• Logistics Partners: Your shipping address and contact number are securely transmitted to delivery aggregators (like Shiprocket) to ensure accurate last-mile delivery.
• Payment Gateways: Authorized financial entities process your payments under strict RBI (Reserve Bank of India) guidelines.
• Legal Authorities: If required by law, court order, or government regulation within the jurisdiction of New Delhi, India.

 

 

4. Strict Return and Refund Policy (Damage Only)

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At Mountain Frogs, we implement rigorous quality control before dispatching our sports apparel, shoes, and merchandise. To protect against fraudulent claims and ensure absolute transparency, we operate under a strict, condition-based return policy.

Returns are ONLY accepted under the following conditions:

• 7-Day Window: You must report the issue within seven (7) days of receiving the delivery.
• Damage in Transit Only: Returns or refunds are strictly limited to products that arrive physically damaged or defective. We do not accept returns for buyer's remorse, size mismatch, or stylistic preference once the order is fulfilled.
• MANDATORY UNBOXING VIDEO: To process any return or refund, you must provide a clear, uncut, and unedited video showing the package being received from the delivery partner and subsequently opened. This video must clearly display the original shipping label, the sealed state of the package before opening, and the specific damage to the product inside.

* Failure to provide this uninterrupted unboxing and pickup video will result in the immediate rejection of the return/refund request. No exceptions will be made.